PRIVACY POLICY
At The Tech Team, we understand how important it is for you to know how we collect, use, exchange, and protect your personal information. We value your trust and are committed to ensuring your privacy is safeguarded. This Privacy Policy outlines our practices in accordance with the Privacy Act and the Australian Privacy Principles. It covers:
- Information we collect
- How we use your information
- Who we exchange your information with
- How we secure your information
- Your rights to access, update, and correct your information
- How you can make a complaint about misuse of your information
1. About This Policy
This policy details how The Tech Team (ABN 27 125 370 434) handles your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. We will update this policy as our practices change.
2. Collection and Storage of Personal Information
2.1 Why Do We Collect Your Information?
We collect personal information for various purposes:
- Customers: To provide IT support and repair services for your devices.
- Job Applicants: To assess your suitability for employment or contractor roles.
- Employees/Contractors: For managing your employment or engagement with us.
2.2 What Personal Information Do We Collect?
The type of personal information we collect depends on your relationship with us and the services you engage with. This can include:
- Contact details such as your name, address, email, and phone number
- ABN and payment details
- Employment history and related personal information (for job applicants)
- Survey responses and feedback
2.3 How Do We Collect Personal Information?
We may collect personal information directly from you in various ways, including:
- Filling out forms on our website or subscribing to our services
- Social media interactions
- Email subscriptions
- Feedback and surveys
- Cookies and other online tracking technologies on our website
2.4 How Do We Store Your Information?
All personal information is securely stored in electronic systems that are protected by industry-standard security measures.
2.5 Anonymity
We offer you the option to interact anonymously or with a pseudonym, though for many services, we require certain information to process requests or inquiries.
3. What If You Don’t Provide Your Information?
Failure to provide required personal information may result in an inability to deliver our services or process your requests.
4. Disclosure of Your Information
We are committed to protecting your privacy and do not disclose your personal information to third parties unless necessary for service delivery, or as required by law. This includes service providers that assist with website hosting, IT management, and specialized repair services.
5. Securing Your Information
We employ strict security measures to protect your personal information, including encryption, access controls, and audit trails. We also require employees to maintain confidentiality regarding your data.
6. Direct Marketing
We may send you marketing communications about our services, promotions, or updates. You can opt-out of these communications at any time.
7. Access and Correction of Your Personal Information
You have the right to access the personal information we hold about you and request corrections if necessary. Please contact us to request access or make corrections, and we will respond within 30 days.
8. How to Make an Inquiry or Complaint
If you have questions or concerns about how we handle your information, please contact us via:
- Email: info@thetechteam.com.au
- Phone: 0419 259 278
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner:
- Website: www.oaic.gov.au/privacy
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
We are committed to resolving any privacy concerns promptly and fairly.
EFFORTLESS IT SUPPORT – WE KEEP YOUR BUSINESS AND HOME RUNNING SMOOTHLY
Our Services
Managed IT Services
Our Managed IT Services and solutions will ensure that all your IT needs are taken care of. We will remove the burden and do all the hard work for you, so that you can focus on your business.
Computer Support
The Tech Team offers onsite IT support to your home or business. Our highly qualified expert technicians have a diverse range of IT skills and offer a wide range of IT services across the Sydney Metropolitan Area.
Computer Repairs
The Tech Team specialises in offering repair services for smartphones, tablets and computers in Sydney's metropolitan area. We offer a full range of IT solutions to meet your entire business and personal needs.
Web Design & Marketing
Book one of The Tech Teams designers to help you build your website, boost your companies business branding and implement an amazing marketing strategy for you.
Google Workspace
Streamline your workflow with Google Workspace. collaborative tools designed to boost productivity, enhance communication, and simplify everyday tasks.
Data Recovery
Our team can save your data from any device such as hard disk drives, solid state drives, mobile phones, tablets, flash disk, raid drives on servers, with a 98% success rate!
Networking & Cabling
Network cabling is essential for modern communication, facilitating data transmission between devices in homes and offices. Explore our high performance solutions here.
Microsoft 365
Connect with customers and coworkers to collaborate, share, and communicate with group chat, online meetings and other flexible tools, anywhere and anytime.
VoIP Solutions
The Tech Team can deploy and maintain your phone system giving you a competitive advantage. We help you integrate VoIP with applications that suit your business needs.
What else can the tech team do to help you?
Whatever you need, The Tech Team can handle it
Internet
The Tech Team delivers super fast connectivity and lightning fast customer service for home and business customers.
Cloud technology
Our cloud computing solutions provides secure, enterprise-grade data centres to host applications, databases, websites, email & more.
Consulting
The Tech Team will provide comprehensive IT Consulting services to leverage productivity, and profitability.
Cyber Security
The Tech Team will strengthen your security and reduce risk with managed security solution tailored for your business.
WIFI INSTALLATION
Ensure seamless connectivity with professional Wi-Fi installation, providing fast, reliable internet for your home or business.
DISASTER RECOVERY
Enjoy the benigits of an all in one legal practice management system including legal accounting, document assembly & legal publishing assets.